Refund policy
At SLLIC, your safety and satisfaction are our top priorities. Due to the hygienic nature of our products, returns and exchanges are only accepted under the conditions outlined below.
Eligibility for Returns and Exchanges
We accept returns or exchanges for unopened and unused products only, and they must be received within 30 days of the delivery date.
To qualify, all items must:
Be in their original packaging
Be sealed and unused
Include all components as delivered
Products that have been opened, used, or damaged after delivery are not eligible for return or exchange due to health and hygiene regulations.
Non Returnable Items
We cannot accept returns for:
Opened or unsealed products
Used products
Items not purchased directly from the Sllic online store
Gift cards or free promotional gifts
Return Process
To request a return or exchange, contact our support team at info@sllic.ca with:
Order number
Full name
Reason for return
Photo of the unopened product
Once approved, you will receive return instructions. Return shipping costs are the responsibility of the customer unless the product arrived damaged or incorrect.
Refunds
Refunds are issued to the original payment method after the returned product is received and inspected. Shipping fees are non refundable.
If a package is returned to us due to an incorrect address or refusal at delivery, the reshipping costs or return charges will be deducted from the refund.
Damaged or Incorrect Items
If your product arrives damaged or you received the wrong item, contact us within 48 hours with photos and your order details. We will replace the item at no cost once verified.
Sale and Promotional Purchases
Discounted items, promotional purchases, and limited edition releases are eligible for the same 30-day return window, provided they meet the unopened, unused, sealed, and original-packaging conditions above.
Contact Us
For any questions, reach out to our support team at:
info@sllic.ca
Phone: 1-833-444-4496